There are sections explaining heightened look practices and formatting
This information is geared towards administrators and service administrators with complete the means to access the information in Zendesk assistance. If you are an agent, start with researching the info in Zendesk help and recommend back once again to this guide article if you would like do heightened lookups.
This informative article contains the following subject areas on advanced level research means:
- Search phrases and terminology
- On the lookout for residential properties that have no data
- Browsing by time and date
- Sorting listings
- By using the ‘type’ search term
- Using the ‘user’ keyword
- Lookup FAQ
This short article consists of listed here reference dining tables:
Search terms and language
Keywords are user-defined statement, expressions, or standards. Advice:
- serial quantity
- “Jane Doe”
Search phrases are case-insensitive. For example, “software” and “app” come back alike effects.
A single-word search term return a result when it appears from inside the data below:
The key phrase don’t go back an end result if it looks in data as follows:
- in the exact middle of a term
- at the end of a phrase
Eg, the search term “best” would fit “top”, “leading tier”, “top Trucking”, “Tip-Top Mops”, “gigantic Top enjoyment”, and “Dessert Toppings, Inc”. It could maybe not complement “desktop computer assistance” or “One-Stop Publishing”.
Homes key words
You’ll narrow your results by mixing belongings key words with search terms and operators. Instance:
A home keyword could be the name of a home in a solution, a user, a business, or a group. Examples:
Start to see the after home key phrase recommendations for the land and facts about each:
- Admission house keywords and phrases
- Consumer land keywords
- Organization land keyword phrases
- Party land keyword phrases
Example belongings looks:
Some land have predefined beliefs. Like, the solution standing property has got the appropriate predefined values: brand-new, open, pending, keep, fixed, closed. You can easily only browse by these values. Example research: condition:open . Look at home keyword references for information about each residential property.
Various other homes accept user-defined search phrases. Example: subject:2fa . Discover Search terms. Exactly the same matching formula apply for home looks apart from prefix matching. Answers are maybe not returned in the event that search term looks like the prefix of a lengthier phrase. For example, the search term “tier” would go back results for “tier 1” and “tier 2” yet not “tiered”.
You can look for numerous beliefs of an individual belongings by such as the home keyword several times in a query. Sample:
Lookup uses OR reason for complimentary in this case. The last instance comes back outcomes that have either the tag “gold” or even the label “bronze”.
Listed here look appearance searches for anything making use of tag “vip” that has been created before might 1, 2019:
Searching for attributes which contain no information
This return all unassigned passes.
Looking by date and time
Date belongings keywords – produced, updated, resolved, and deadline) can be coupled with browse workers to return data from a particular time, before a specific day, and after a certain day. To search dates in every locale, use the format YYYY-MM-DD. It is possible to make use of locale-specific formats such as for instance MM/DD/YYYY in the us.
You can also make use of the >= providers to suggest less-than-or-equal-to and greater-than-or-equal-to respectively.
Looking around with connected dates and days
The most important sample above pursuit of something produced after Sep 1, 2015 at 12:00 p.m. (Pacific Standard opportunity).
The next sample above pursuit of anything upgraded before September 1, 2015 at 12:00 p.m. (UTC).
Looking within a date/time assortment
You can include certain occasions within browse variety. These instance pursuit of something developed between August 1, 2014 at 11:59 p.m. (UTC) and August 4, 2014 at midnight (UTC):
Searching with general times
You can search for some time in accordance with the present opportunity, with the energy models several hours, minutes, period, weeks, period, or ages. The next search returns nothing developed within the last few four-hours:
Sorting google search results
Making use of the order_by and type keywords is the same as utilizing the API variables sort_by and sort_order .
Utilizing the ‘type’ keyword
For API searches, one of several knowledge available for narrowing your hunt outcomes may be the kind keywords. It really is familiar with explicitly declare that you would like to look for among next kinds:
- entryway or subject (discussion boards)
With the type keywords means you are clearly looking on the means you establish. Eg, searching for all your people that are part of the client’s business making use of this lookup statement:
Any time you instead sought out business:customers you’ll also get most of the entry which have requesters just who fit in with this business. It is because lookups which do not explicitly establish kind return results for every type, including passes (and company are a ticket belongings).
Using sort:user , your research return all people that are part of clients organization. So, you are narrowing your hunt on user sort and leaving out entry.
While companies and teams become attributes with the individual object, obtained their very own characteristics that may be browsed at the same time. This amazing question gives you browse just for company labels, excluding labels of the identical label that could be utilized in various other components of their Zendesk assistance example such as for instance seats and message board information.
Using the ‘user’ keywords
To search for a user’s profile data, there is the after two options.
To learn more towards individual keyword and exactly how it is distinct from the sort:user keyword, see the part regarding the individual and type keywords and phrases in looking consumers, organizations, and organizations.
- Exactly how quickly can brand-new information feel browsed?